Patty Seltzer Philadelphia, PA | pattyseltzer@yahoo.com | patty@pattyseltzer.com | 610-662-2218
Highly motivated talent management leader with a wide range of experience in: leadership development, organizational development, diversity & equity programs, talent management and change management. Consultative team player with pragmatic approach, strong critical-thinking skills, and a process improvement mindset. Deeply committed to building a culture that brings out the best in teams through the design and management of fair and innovative talent development strategies. • Talent Management• Leadership Development • Organization Development • Diversity & Equity• Competency Models• Learning & Development Ops • Performance Management • Change Management • Process Improvement / LEAN
Experience: Director, Learning & Development: April 2018-January 2023Radial, King of Prussia PA (eCommerce Fulfillment Provider, formerly known as GSI Commerce)Hired to create a corporate Learning and Development strategy and function. Partnered with senior management to align learning strategy to business outcomes. • Led leadership development strategy and programso Implemented Radial Leadership Principles model o Facilitated executive leadership workshopso Delivered Korn Ferry 360 program and leadership coaching o Designed and facilitated Leadership Talent Review and succession planningo Built and delivered manager and leadership development programs • Implemented the Diversity, Equity and Inclusion (DEI) program o Conducted assessment and designed multi-year roadmap o Led and participated in DEI Advisory Councilo Developed and delivered DEI leadership workshops• Designed and implemented Grow With Us Mentorship program • Implemented Learning Management System (Radial University) o Created skills development learning portals for self-directed learning o Partnered with business leaders to create online curriculums to build business skills • Led Performance Management program o Shifted from goals-only model to combination goals/behaviors model o Implemented combination performance conversation model that includes goals, values, leadership principles and professional development• Delivered teambuilding and intervention workshops, including:o Conflict management, Emotional Intelligence, StrengthsFinder, Critical Conversations • Managed team of learning professionals to deliver outstanding results as well as support achievement of their career goals Director, Global Talent Management and Learning & Development: 2008 - 2018IQVIA, Plymouth Meeting PA (Health information technology and clinical research, formerly Quintiles and IMS Health, Inc)Led a variety of global key talent management initiatives as company transformed from mid-size healthcare data and consulting company to leader in healthcare information and clinical research.• Led the performance management programo Implemented continuous performance conversation modelo Partnered with global works councils to adhere to global policies o SME for Workday implementation (migration from People Soft)• Led Learning Technology team o Implemented Learning Management System and MOOC technology o Build online learning courses for self-directed learning • Designed and implemented global competency models• Led global annual talent review program to identify high-potential talent o 9-Box, succession planning, calibration • Change leader for LEAN/Sigma program implementation and certification o Facilitated Lean Kaizens• Designed progressive leadership development program o Developed and delivered management basics programo Developed leadership program and facilitated sections of program • Delivered 360 program and coached leaders • Managed annual employee engagement survey including focus groups and action planning • Partnered with CHRO to introduce HR Centers of Excellence and HR improvements
Sr. Manager, Management Information Systems: 2000-2008IQVIA, Plymouth Meeting PA (Health information technology and clinical research, formerly Quintiles and IMS Health, Inc)• Led projects for the implementation of the Process Improvement program o Lean Sigma Certification o Project management tools • Change Leader for $10M Finance business transformation project • Partnered with global CFOs across multiple countries • Led cross-functional global implementation team• Implemented and managed Customer Relationship Management systems • Led several technology implementations for Sales, Service, Marketing, HR, IT• Led all aspects, from needs analysis through implementation and measures• Championed Agile Project Management
Technology and Process Improvement Consulting: 1998-2000Variety of industries in Philadelphia Area • Developed business strategy for $1M start up internet design company • Provided change management for a telecommunications company Y2K conversion• Led business analysis and systems development projects for Philadelphia Chamber of Commerce, Tokai Financial, Weis Markets and other clients
Education and Certifications • Rosemont College, BA Philosophy • Korn Ferry 360 Diagnostics and Coaching
Highly motivated talent management leader with a wide range of experience in: leadership development, organizational development, diversity & equity programs, talent management and change management. Consultative team player with pragmatic approach, strong critical-thinking skills, and a process improvement mindset. Deeply committed to building a culture that brings out the best in teams through the design and management of fair and innovative talent development strategies. • Talent Management• Leadership Development • Organization Development • Diversity & Equity• Competency Models• Learning & Development Ops • Performance Management • Change Management • Process Improvement / LEAN
Experience: Director, Learning & Development: April 2018-January 2023Radial, King of Prussia PA (eCommerce Fulfillment Provider, formerly known as GSI Commerce)Hired to create a corporate Learning and Development strategy and function. Partnered with senior management to align learning strategy to business outcomes. • Led leadership development strategy and programso Implemented Radial Leadership Principles model o Facilitated executive leadership workshopso Delivered Korn Ferry 360 program and leadership coaching o Designed and facilitated Leadership Talent Review and succession planningo Built and delivered manager and leadership development programs • Implemented the Diversity, Equity and Inclusion (DEI) program o Conducted assessment and designed multi-year roadmap o Led and participated in DEI Advisory Councilo Developed and delivered DEI leadership workshops• Designed and implemented Grow With Us Mentorship program • Implemented Learning Management System (Radial University) o Created skills development learning portals for self-directed learning o Partnered with business leaders to create online curriculums to build business skills • Led Performance Management program o Shifted from goals-only model to combination goals/behaviors model o Implemented combination performance conversation model that includes goals, values, leadership principles and professional development• Delivered teambuilding and intervention workshops, including:o Conflict management, Emotional Intelligence, StrengthsFinder, Critical Conversations • Managed team of learning professionals to deliver outstanding results as well as support achievement of their career goals Director, Global Talent Management and Learning & Development: 2008 - 2018IQVIA, Plymouth Meeting PA (Health information technology and clinical research, formerly Quintiles and IMS Health, Inc)Led a variety of global key talent management initiatives as company transformed from mid-size healthcare data and consulting company to leader in healthcare information and clinical research.• Led the performance management programo Implemented continuous performance conversation modelo Partnered with global works councils to adhere to global policies o SME for Workday implementation (migration from People Soft)• Led Learning Technology team o Implemented Learning Management System and MOOC technology o Build online learning courses for self-directed learning • Designed and implemented global competency models• Led global annual talent review program to identify high-potential talent o 9-Box, succession planning, calibration • Change leader for LEAN/Sigma program implementation and certification o Facilitated Lean Kaizens• Designed progressive leadership development program o Developed and delivered management basics programo Developed leadership program and facilitated sections of program • Delivered 360 program and coached leaders • Managed annual employee engagement survey including focus groups and action planning • Partnered with CHRO to introduce HR Centers of Excellence and HR improvements
Sr. Manager, Management Information Systems: 2000-2008IQVIA, Plymouth Meeting PA (Health information technology and clinical research, formerly Quintiles and IMS Health, Inc)• Led projects for the implementation of the Process Improvement program o Lean Sigma Certification o Project management tools • Change Leader for $10M Finance business transformation project • Partnered with global CFOs across multiple countries • Led cross-functional global implementation team• Implemented and managed Customer Relationship Management systems • Led several technology implementations for Sales, Service, Marketing, HR, IT• Led all aspects, from needs analysis through implementation and measures• Championed Agile Project Management
Technology and Process Improvement Consulting: 1998-2000Variety of industries in Philadelphia Area • Developed business strategy for $1M start up internet design company • Provided change management for a telecommunications company Y2K conversion• Led business analysis and systems development projects for Philadelphia Chamber of Commerce, Tokai Financial, Weis Markets and other clients
Education and Certifications • Rosemont College, BA Philosophy • Korn Ferry 360 Diagnostics and Coaching